Support
Draw My Life for iOS
Write to derekurizar@gmail.com. One person reads it. Expect a reply within a few days.
It helps enormously if you include your iOS version, whether you signed in with email, Apple or Google, and roughly when the problem happened.
Common questions
My character doesn't look like me
It is a pencil-sketch approximation, not a portrait — but you do get redraws: one on the free plan, one every month with Premium. Go to Settings → My character, adjust the photos and the style choices, and generate again. Clear, well-lit, front-facing photos of just you work best; group shots and heavy filters work worst.
Character generation failed
A failed run never costs you a redraw. The most common cause is that the AI provider declined one of the photos under its own content rules — try a different set. If it keeps failing, write to us.
I can't sign up / I never got a confirmation email
Check your spam folder first. If you signed up with an address you can't reach, the fastest route is to create an account with Sign in with Apple instead. If you're stuck, email us and we'll sort it out.
I'm not getting my daily reminder
Check Settings → Reminder is on and that Draw My Life has notification permission in iOS Settings → Notifications. The reminder is also skipped on days you have already recorded — that is deliberate, not a bug.
I can't generate a story
Stories need at least three recorded days in the range you pick, and there is a monthly limit: one three-scene story a month on the free plan and four five-scene stories with Premium (one during the free trial). The app tells you which of the two is blocking you. Only one story builds at a time.
How do I get my data out?
Settings → Export my days produces a file with all your entries that you can save or send anywhere.
How do I delete my account?
Settings → Account → Delete account, inside the app. It is immediate, it needs no request to us, and it erases your character, days, notes, photos and stories. See the Privacy Policy for the full detail.
What is sent to AI services, and can I stop it?
The app asks before anything is sent, and names each service. One of the two uses is optional and can be turned off any time in Settings → Artificial intelligence. The Privacy Policy lists every recipient and exactly what each one receives.
If you're going through a hard time
Draw My Life is a journal, not care, and it is not a substitute for talking to someone. If you are struggling, please reach out to a real person — a friend, a doctor, or a helpline where you live. In an emergency, contact your local emergency number. The app lists these resources under Settings → Help as well.